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Monthly Archives: November 2006
Dodgy UK Passports
Here’s a worrying article in The Guardian about poor security in the new UK passports.
Posted in Privacy
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The Australian ID Card
Here’s a good idea, giving some of the space on a national identity card to the user – nice one Bruce….. Perhaps you could share the idea with your UK counterparts – at least salvage something from the antiquated proposed … Continue reading
Posted in Bouquets
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Car Hire and Identity
I’ve long been a fan of the Doc Searls illustration of how car hire would be different if user-centric identity was in place; so i’m a bit dis-illusioned to see this new development – having to provide a fingerprint to … Continue reading
Posted in Privacy
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Call Centres
I just spent ten minutes on hold to Sky over the fact that some of my satellite channels are not working, then …..cut off, so start again; as if i’ve nothing better to do. Thanks Sky – great customer experience … Continue reading
Posted in Brickbats
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Big Brother is here…
So says the UK Information Commissioner in this report on ‘The Surveillance Society. Download waking_up_to_a_surveillance_society.pdf I agree with the worrying sentiments in the report, but would add a couple of points: 1) It does not make enough of the fact … Continue reading
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Leaving Customers on a Negative
I have had two experiences in the last few months that brought home (again) the poor awareness and practice of good customer management is within small businesses. 1) Katherine and I went on a walking tour down into the Grand … Continue reading
Posted in Brickbats
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