Monthly Archives: January 2007

£5 Charge for Late Payment from British Gas

Posted on January 8, 2007 by Iain

Here’s an interesting story – British Gas getting hauled over the coals in the Daily Mirror for introducing a £5 late payment fee. Actually, they seem to have handed the announcement pretty well, giving plenty of logical explanation. That said, … Continue reading →

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Posted in Supplier Management | Leave a comment

T’is the Season to Be Ripped Off….

Posted on January 5, 2007 by Iain

….otherwise known as January, when all the UK train operators have their annual price rises (although they obviously sneak a few more in later in the year). Every year for the last few we have seen rises well ahead of … Continue reading →

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Posted in Brickbats | Leave a comment

The Government Is Stealing our Name

Posted on January 3, 2007 by Iain

I suppose there is a compliment in there somewhere, UK Government has decided to call their new consumer facing proposition The Customer Voice. Kind of difficult for them to claim they did not know of our little enterprise given that … Continue reading →

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Posted in Brickbats | Leave a comment