Here’s there explanation today of why my account is sitting £150 in credit and has been for months. They are so crap I think i’ll leave them…..ooops, I forgot that I did – over 6 weeks ago, and the switch is still working its way through the system.
What a **** set up.
Dear Mr Henderson
Thank you for your enquiry regarding the credit on your account. I am very sorry that you did not receive a prompt reply to this email. Unfortunately, British Gas has been receiving unusually high volumes of email and as a result our responses are taking a bit longer than the usual 24 hours that we aim for.
We always expect you to be credit at the end of summer when you are on a monthly payment scheme. You will then find that the credit will then be used to supplement the winter usage when you will be using the majority of your annual usage of gas. If you are still in credit, by over £50.00, in one months time when you are due for your annual reassessment this will automatically be refunded back into your bank account
I trust that this has fully answered your enquiry, if you require further help please contact house via email at house@house.co.uk or contact us on 0845 600 5001*.
Kind Regards
