This ongoing court case over bank charges looks set to rumble on for a while – although I don’t see how any can doubt that the bank charge regime quoted was based on excessive profits.
The much bigger issue, I suspect, will be this – the UK Information Commissioners investigation into practicies within Barclays call centres. There must be a lot of call centre managers panicking at present – Barclays are unlikely to be the only ones whose practices merit investigation.
