www.123reg.co.uk
I was trying to renew one of my domain names that was bought originally through this lot. Despite sending me e-mails regularly, their customer log-in (which uses e-mail) refused to recognise my e-mail address so I could not get in to renew.
So….I had to then phone them up at a cost of 10p per minute. After 40 minutes on hold I got through to Peter – he said that he had to look up some information and that he’d call me back after 2 the next day – by which point I had one day left before the domain expired. From our discussion, I had very little confidence that this call-back was in fact going to happen – so I checked with Peter who re-assured me that he would indeed call back the following day to progress.
……guess what…..no call back. Thankfully I then found a way to renew the domain through the reseller I use who have an account with 123reg.
Needless to say, any business I have with 123reg is now about to be shifted.
123-Reg don’t use email for customer log-in which may be why you are having trouble?
Thanks John, yes that may well be the case – but they don’t tell me what I do need to use. I suspect this is because I ended up with 123 Reg through a reseller and they had the log in details.
Anyway, i’ve had enough of the lock-in approaches of domain name providers. I’m going to move all my domains to one place, no matter what the cost – I just need to figure out which one is the least customer un-friendly.
Cheers
Iain