Iain @ Internet

That’s what seems to be on the way according to VNU.

Too little too late if you ask me, that horse has long since bolted….

Iain to Sixt

Hi there, on average I rent about 12 vehicles per year. In about 95% of cases the fuel tank is full when I collect the vehicle. In every single case where the tank is not full, other than the rental I refer to, the fact that it is not full has been made clear to me – overtly pointed out by the person handing over the vehicle.

This did not happen in the case of this rental, so my view is that you can point to whatever policies you like – your processes at point of rental are flawed; being based on a ‘ideal’ which rarely reflect the reality of the vehicle pick up experience.

You’ve just lost a customer – one whose life time spend with Sixt would have far outweighed the £20 you have extracted from me through poor processes.

Thanks for nothing.

Iain

On 13 Jul 2007, at 16:27, customer-service-uk@sixt.com wrote:

Dear Mr Henderson,

thank you for your e-mail to Sixt and for forwarding the documentation.The
Pre-Rental Inspection sheet which was completed and given to you with the
vehicle clearly shows that the vehicle was 7/8 full. It is vitally
important that customers to check this document prior to taking the vehicle
to ensure no disputes will occur further down the line.

A vehicle is always to be returned with the same amount of fuel as it is
received to ensure that no refuelling charge will apply.

Unfortunately we are unable to reimburse for any additional fuel which you
have chosen to put in the vehicle prior to it’s return.

I am sincerley sorry for any inconvenience caused and do hope that this
experience will not deter you from renting with us again in the future.

Kind regards
Sixt Kenning Ltd.
t/a Sixt rent a car

Lisbeth-Faye Strutt
Customer Relations
Durrant House 47 Hollywell Street
Chesterfield S41 7JN
Great Britain