Category Archives: Brickbats

One can only hope that this comes back to haunt them. £4.50 – I can’t see how they arrived at that charge, seems way to high. I’d like to think the government will clamp down on this practice before consumers … Continue reading →

3 weeks ago I went in to Niketown in San Francisco to buy a new pair of running shoes – in a desperate bid to motivate myself i’ve bought one of those Nike Plus gadgets that plugs into my iPod. … Continue reading →

…well that’s me just back from another trip to the Post Office to send back a broken gadget; that makes 5 in the last 2 months: – my Palm Treo 650 – my wife’s Palm Treo 650 – my GPS … Continue reading →

I’ll keep this short and not so sweet – the Parc 55 hotel in San Francisco is vastly over-rated and not worth staying in at present. Apparently it used to be a Marriot but has just been taken over, I … Continue reading →

I just read this article saying that bike theft in London has increased by almost 30% in the last year 0 the fastest rise ever. This is hardly a surprise to me, i’ve had 4 bikes stolen in the last … Continue reading →

I’ve just encountered a little bit of madness buried within the London Congestion charging rules, a shame because otherwise the scheme seems broadly okay. Or to put it another way, it does nothing to reduce volume on the roads so … Continue reading →

….otherwise known as January, when all the UK train operators have their annual price rises (although they obviously sneak a few more in later in the year). Every year for the last few we have seen rises well ahead of … Continue reading →

I suppose there is a compliment in there somewhere, UK Government has decided to call their new consumer facing proposition The Customer Voice. Kind of difficult for them to claim they did not know of our little enterprise given that … Continue reading →

I just spent ten minutes on hold to Sky over the fact that some of my satellite channels are not working, then …..cut off, so start again; as if i’ve nothing better to do. Thanks Sky – great customer experience … Continue reading →

I have had two experiences in the last few months that brought home (again) the poor awareness and practice of good customer management is within small businesses. 1) Katherine and I went on a walking tour down into the Grand … Continue reading →