February 2012 M T W T F S S « Sep 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 Categories
Category Archives: Supplier Management
We Need Mandatory Disclosure of Data Breaches…..Now
This story about TK Maxx is one of many, at the moment there is no legal obligation on companies in the UK to notify their customers of a data breach. In California, and soon across USA, this right of notification … Continue reading
Posted in Brickbats, Privacy, Supplier Management
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Virgin Media v Sky
Thankfully i’m not affected by this spat. Looks like the previously tefal-like Mr (Sir) Branson has landed right in it this time – no excuse for not anticipating the upturn in service requirement.
Posted in Supplier Management
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British Gas (again)
Well, despite being promised the money they owed me (£190) 2 weeks back, still no sign of it – incompetence, or deliberate sharp practice? The latter would seem more true to type, they seem to be doing the same on … Continue reading
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….and why are we surprised about bank behaviour?
This article just begs to be read time and again….. http://news.bbc.co.uk/1/hi/business/6476155.stm Mis-selling is ‘rife’ at Barclays By Amanda Egbujo Undercover reporter, BBC Whistleblower A nine-month investigation by BBC reporters working undercover in a leading British bank has revealed a culture … Continue reading
Posted in Supplier Management, Trust, VRM
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The UK Government Enters The Data Services Industry
I see that they plan to recoup some of the cost of ID cards by selling identity checks to industry. That’s fine – I assume there will be an accompanying service through which the individual can use their own identity … Continue reading
Posted in Brickbats, Privacy, Supplier Management
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Identity and VRM
Nice post here by Whit B McNamara on why single seller-centric suppliers (in this case Amazon) cannot build a comprehensive ‘view of the customer’……and thus sub-optimise all of the many things that they would wish to do with that single … Continue reading
Posted in People, Privacy, Supplier Management
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Photos on Google Maps
Check out this great new feature on Google Maps – businesses can now upload photos to their location data. I wonder how long it will be before Google is the dominant business diectory service?????
Posted in Bouquets, Supplier Management
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HSBC Online Banking Shambles
I just tried to log on to my First Direct online bank account only to get this message: important information sorry, first direct is currently unable to support access to our internet banking service through the Safari browser. We are … Continue reading
Posted in Brickbats, Supplier Management
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March is the end of summer according to British Gas..
Here’s there explanation today of why my account is sitting £150 in credit and has been for months. They are so crap I think i’ll leave them…..ooops, I forgot that I did – over 6 weeks ago, and the switch … Continue reading
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‘Rip-Off Britain’
A lovely quote today on silicon.com: ‘silicon.com reader Nick Cole wrote: “It’s all part of rip-off Britain. Don’t charge what it costs to produce or develop, with a reasonable overhead, but charge as much as possible. Swapping a dollar sign … Continue reading
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