Category Archives: Supplier Management

Much as BA are my much preferred airline, I can’t help but feel that they pushed their luck last week when they were in negotiations over a long-planned strike by their cabin staff. I was in San Francisco, in theory … Continue reading →

There are many bad options, but the worst has to be that terrible phrase…. ‘I can only apologise, but………’ . I’ve just had a dose of that phrase from O2 explaining why my GPRS service had not been working for … Continue reading →

I think this is going to become a bit of a recurring theme on this blog – suppliers designing processes that ‘work’ for them, failing to note (or failing to care) that what they do wastes the time of the … Continue reading →

I was thinking of of commenting on how smoothly the acquisition of Holmes Place Gym by Virgin Active has gone……It has, in the main, but today I was not able to sign in to the Edinburgh gym with my new … Continue reading →

…..no i’m not going to rabbit on about XRI, Liberty, SXIP or any of those identity technologies that attempt to enable digital identities with some functionality; this is a far more practical issue that is troubling me. As i’ve mentioned, … Continue reading →

Here we go again, another leaked proposal from government attempting to justify building a huge great database of personal information. This one is supposedly about ‘improving access for citizens’, that almost takes us back to the old entitlement card proposal … Continue reading →

Here’s an interesting story – British Gas getting hauled over the coals in the Daily Mirror for introducing a £5 late payment fee. Actually, they seem to have handed the announcement pretty well, giving plenty of logical explanation. That said, … Continue reading →

So, it’s been a busy year all round – surprise surprise. Here are my thoughts on how my suppliers have performed over the period. Separately, i’ve noted a phenomenon that I suspect is common to many of us who use … Continue reading →

I’m just thinking about my review of the past year, so thought i’d re-post my review from the previous year – which i’ve not yet gotten round to copying over from my previous blog site. Here’s the 2005 review, we’ll … Continue reading →