Category Archives: Uncategorized

Each time I log into my Network Solutions account I get reminded of the need to fix CRM from the outside. They have tried really hard, and their cross-selling engine is a work of CRM art – but why oh … Continue reading →

Here’s a good example of the need for VRM. It seems, according an industry expert, that some retailers would be un-profitable if it were not for the monies that they make selling dubious warranties.

I’m just back from the first Project VRM planning session in Boston, lots of good progress made – ably facilitated by Joe Andrieu from Switchbook. At the meeting were Doc Searls, Joe Andrieu, Chris Carfi, Dean Landsman, Charles Andres, Brett … Continue reading →

Welcome to The Trust Index – a VRM (Vendor Relationship Management*) tool that aims to help individuals differentiate between organisations that they should trust with their personal information, and those who they might not be so comfortable with. * VRM, … Continue reading →

So far as I can see, Identity Theft is very rarely about people raking through your bin; it is usually much more like this. Inside theft from within big organisations with poorly secured customer databases are a far greater threat.

Apparently a bike is stolen every 71 seconds somewhere in England – with central London the no 1 hotspot. ….tell me about it, i’ve has 3 stolen in London on the last 3 years, all locked in public places. What’s … Continue reading →

Wiping your new PC and starting again gets rid of ‘crapware’…

I know that intention data is going to become a bigger/ more important area in the customer/ supplier world – I just did not expect it to happen to the extent outlined in this article in The Guardian….. Now if … Continue reading →